Tenant FAQs
Have a question? Answers for tenants about referencing and insurance.
How can I see the progress of my Let Alliance reference check?+
For an update on the progress of your referencing checks, please log in to your tenant portal (https://portal.letalliance.co.uk/).
Does Tenants Contents Insurance cover damage caused by pets?+
Yes, damage caused by domestic pets is covered. Accidental pet damage to your contents is covered and pet damage caused to your landlord's furniture, fixtures and fittings can also be covered under the policy terms.
Do you need to know every item I want to cover?+
No, we don't ask for a list of items to insure. We offer sum insured options online from £10,000 up to £30,000 and the option selected will need to adequately cover your belongings.
Can Tenants Liability Insurance protect against deposit deductions?+
Tenants Liability Insurance can reduce the risk of end of tenancy deductions as it covers the cost of fixing accidental damage to the Landlord's items that you are responsible for under your tenancy agreement.
What type of cover is offered for pedal cycles?+
For an additional premium, we offer a pedal cycles extension for any single pedal cycles up to £1,000. This covers your or your household's bikes for loss or damage.
Are the contents I keep in my garage or shed covered?+
Yes, the possessions you keep in your garage, sheds or other outbuildings are covered for standard perils such as fire, theft and flood.
Do you offer new-for-old cover?+
Our policy provides cover on a new for old basis. During the process of a claim, we will decide whether it's most appropriate to replace, repair or offer money for the damaged items.
Is my mobile phone covered?+
Yes, the policy includes mobile phone cover for up to £400 per claim. If you upgrade to include full accidental damage, this will include accidental damage to mobiles.
Is my partner covered if I share a rented house with them?+
Of course. We can cover up to 4 tenants per policy who must be aged 18 or over and named on the tenancy agreement.
Will I need to have certain types of locks at my home?+
Some properties have security requirements to doors and accessible windows to protect you and us against loss or damage caused by theft or attempted theft. If these are not met, cover for theft may be restricted.